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CRM: Creating a Credible Business Case and Positioning It with the ...

by Glen Petersen ... Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_09_04_1.asp - 23k - 2004-11-09 Summary: An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

The Intelligence of Social Media (Part 2) » The TEC Blog

... In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a ... blog.technologyevaluation.com/blog/2009/10/29/the-intelligence-of-social-media-part-2/ - 44k - 2009-10-29

The Strategic Importance of Asset Management Part Three: A New ...

by Daryl Mather ... objectives. Yet it is often overlooked or summed up in global statements regarding "improved efficiency" or "improved quality.". ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/12/research_notes/MI_EV_XDM_12_20_03_1.asp - 15k - 2003-12-20 Summary: Managing assets needs to be done in a truly proactive approach, one that ties the management of physical assets to the corporate objectives. The initial momentum to begin the sequence comes from the vision of a future state. This needs to clearly represent the corporate objectives and goals, and expressi

Case Study: Community College Embarks on Financial Reporting ...

by Lyndsay Wise ... Instead of receiving feedback from various departments regarding planning activities, excuses were being given to the VP regarding the lack of information ... http:/.../ResearchHighlights/BusinessApplications/2006/12/research_notes/EN_BA_LW_12_08_06_1.asp - 15k - 2006-12-08 Summary: The Nova Scotia Community College (NSCC) implemented Business Objects to create a financial reporting system that would run in real time, as opposed to taking weeks to generate reports. However, the NSCC environment presented its own unique set of challenges.

The Intelligence of Social Media (Part 1) » The TEC Blog

... or “text mining.” The basic concept behind a sentiment analysis is to measure the polarity of opinion—positive, negative, or neutral—regarding a subject ... blog.technologyevaluation.com/blog/2009/10/23/the-intelligence-of-social-media-part-1/ - 42k - 2009-10-23

Open Platform Provider Answers Questions about the State of the ...

by P.J. Jakovljevic ... Here, Technology Evaluation Centers (TEC) interviews Progress Software to elicit the vendor’s opinions regarding current software trends, and how its product ... http:/.../Research/ResearchHighlights/ERP/2007/01/research_notes/TN_ER_PJ_06_04_08_1.asp - 22k - 2008-06-04 Summary: Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review and feedback, this time Technology Evaluation Centers has attempted to solicit vendors’ proactive views.

Microsoft says: Pay No Attention to the Man Behind the Glasses

by R. Krause ... So, does this mean anything in the greater scheme of things regarding the Department of Justice's (DOJ) anti-trust case? Ultimately, yes, but currently, no. ... http:/.../Research/ResearchHighlights/HardwareOS/2000/03/news_analysis/NA_HW_RAK_03_10_00_1.asp - 13k - 2000-03-10 Summary: In one of the quicker reversals on record, Bill Gates and Microsoft issued conflicting statements within a day regarding the software giant's willingness to open its Windows source code.

Managing the Overflow of E-mails

by Hans Mercx ... For example, internal e-mails regarding lunch appointments do not need to be saved, while an e-mail regarding a lunch appointment with a business client should ... http:/.../Research/ResearchHighlights/ContentManagement/2007/02/research_notes/MI_CO_HM_02_16_07_1.asp - 18k - 2007-02-16 Summary: Only effective e-mail management, together with records management and policies for employees on how to manage their e-mails, will help organizations deal with compliance regulations and potential litigation.

Managing the Overflow of E-mails

by Hans Mercx ... For example, internal e-mails regarding lunch appointments do not need to be saved, while an e-mail regarding a lunch appointment with a business client should ... http:/.../Research/ResearchHighlights/ContentManagement/2009/03/research_notes/MI_CO_HM_03_27_09_1.asp - 18k - 2009-03-27 Summary: Only effective e-mail management, together with records management and policies for employees on how to manage their e-mails, will help organizations deal with compliance regulations and potential litigation.

Captured by Data

by Daryl Mather ... poor performing assets, provide the volume and quality of information for determining how best to manage the assets, and informing decisions regarding end-of ... http:/.../Research/ResearchHighlights/ExecutiveView/2006/08/research_notes/MI_EV_08_23_06_1.asp - 20k - 2006-08-23 Summary: The benefits case for enterprise asset management (EAM) has been used to justify huge sums in EAM investment. But to understand this reasoning, it is necessary to explore how asset data can be used to further the aims of maintenance.