Fundamental Techniques for Decision Making

Bridging the Reality Gap Between Planning and Execution Part Two ...

by P.J. Jakovljevic ... Fundamental business changes range from new product ... drive a collaborative decision-making process broadly ... to use inventory optimization techniques that create ... http:/.../Research/ResearchHighlights/Scm/2004/06/research_notes/TU_SC_PJ_06_17_04_1.asp - 23k - 2004-06-17 Summary: Manufacturers today need to react quickly in order to remain efficient and competitive, given that the biggest problem they face is that change is the only constant in manufacturing. For those who are lucky, only minor changes will happen between the 'as planned' and 'as executed' worlds.

Advanced Planning and Scheduling: A Critical Part of Customer ...

by Steve McVey ... that facilitate and/or automate human decision-making. ... While these techniques represented a significant ... The fundamental disadvantage of these approaches is ... http:/.../Research/ResearchHighlights/BusinessApplications/1999/11/research_notes/TU_BA_SRM_11_99_1.asp - 22k - 1999-11-01 Summary: The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses spend considerable effort in polishing Internet front ends with sophisticated graphics and animation, they must also give attention to back end fulfillment operations. Invisible to

Sales Force Performance

by Glen Petersen ... This involves sales "tools" that aid customer decision-making. ... These are techniques to be used within the call. ... A fundamental issue for the sales function is ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_22_06_1.asp - 23k - 2006-03-22 Summary: Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated budgets, success metrics, etc.

What Drives Profitability

by Glen Petersen ... must be a fundamental organizational performance metric ... cause and effect relationship to support decision-making. ... of proprietary facilitation techniques to help ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_21_06_1.asp - 15k - 2006-03-21 Summary: Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while other metrics aid in decision-making.

The ITIL Version 3 Prescription for Transitioning Services

by Lou Hunnebeck ... brings to light the fundamental questions that ... in quality assurance (QA) testing techniques, but extends the ... management in good decision making, and prescribes ... http:/.../Research/ResearchHighlights/ExecutiveView/2008/07/research_notes/PN_EV_XLH_07_30_08_1.asp - 16k - 2008-07-30 Summary: IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen ... support customer-facing functions and management decision making. ... the development of effective forecasting techniques. ... with the fundamental financial metrics ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k - 2004-11-08 Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

How Project Management Can Help Manufacturers » The TEC Blog

... and standard project management techniques can be ... rethink and revise your fundamental approaches, current ... for an environment where decision making is required ... blog.technologyevaluation.com/blog/2009/05/26/how-project-management-can-help-manufacturers/ - 46k - 2009-05-26

Asset Data for Accurate Lifecycle Management

by Daryl Mather ... options on either side of the decision diagram are ... to set up the data capture techniques and practices ... It is another example of the fundamental importance of ... http:/.../Research/ResearchHighlights/ExecutiveView/2006/08/research_notes/MI_EV_08_24_06_1.asp - 30k - 2006-08-24 Summary: Among the areas where modern enterprise asset management (EAM) systems provide substantial benefits is the driving out of inefficiencies in business processes. This is why the development of effective maintenance policies is generally the foremost consideration for modern asset managers.

Concerted Disruption, Climb Aboard

by Josh Chalifour ... code, one programmer may learn techniques by studying ... open source community, the organization's decision will be ... the most important and fundamental aspect is ... http:/.../Research/ResearchHighlights/FreeOpenSource/2005/07/research_notes/RN_FS_JC_07_25_05_1.asp - 29k - 2005-07-25 Summary: Labeled a disruptive technology, it's changing the landscape of enterprise software development, distribution, and consumption. Open source software is grounded in the strength of its communities. This report and interview series examine how to engage and successfully maintain such communities.

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... There are three fundamental factors contributing ... development of management techniques to effectively ... correlate with profitability or effective decision-making. ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k - 2008-09-29 Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men