Engagement

They're Us, But We're Not Them!

by J. Diezemann ... Many businesses abdicate their responsibility to harmonize their customer engagement model, maintaining separate organizations and infrastructures based upon ... http:/.../Research/ResearchHighlights/ExecutiveView/2002/04/research_notes/MI_EV_JFD_04_16_02_1.asp - 10k - 2002-04-16 Summary: e-Commerce initiatives that are launched without a clear vision of how customers are engaged and what they experience carry significant risk of failure. Of equal importance is a clear understanding of the degree to which web-based customer interactions are integrated across the organization.

Interface Software Expands Its CRM Functionality

by Kevin Ramesan ... InterAction 5 was developed to provide additional functionality to further enhance collaborative project engagement that links project stake holders to the ... http:/.../Research/ResearchHighlights/Crm/2004/08/research_notes/PN_CR_KV_08_26_04_1.asp - 10k - 2004-08-26 Summary: Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction 5 reinforces Interface Software's customer relationship ma

Applying the Power of Social Networks to Customer Relationship ...

by Wayne Thompson ... CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the ... http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/PC_CR_WT_09_19_07_1.asp - 20k - 2007-09-19 Summary: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are a

Eppraisals.com Gives Lante High Marks

by J. Diezemann ... Establishing the Engagement Process. ... Citing other positive aspects of the engagement with Lante, Mr. King said that Lante was extremely easy to work with. ... http:/.../Research/ResearchHighlights/eCommerce/2000/06/research_notes/CS_EC_JGD_ESR_06_12_00_1.asp - 15k - 2000-06-12 Summary: E-business service provider Lante Corporation meets a tight schedule and builds a complicated website to help launch eppraisals.com.

USWEB Weaves Great Quarter, turns up the heat in the Market Place

by R. Krause ... Also interesting in this announcement is that the average engagement size has practically doubled over the past year - from $1.7M to $3M to $4M. According to ... http:/.../Research/ResearchHighlights/eCommerce/2000/02/news_analysis/NA_EC_ESR_02_04_00_1.asp - 12k - 2000-02-04 Summary: USWEB/CKS has announced it fourth quarter results. Its performance is on the money, and continues to drive forward as it goes through expansion by mergers and organic growth. The expansion is directed at providing end-to-end services, for which the merger with Whittman-Hart is a key component. For users,

Razorfish: A Pure Play Offering Digital Strategy

by R. Krause ... America and Europe. In this vendor note, we examine how Razorfish goes about the process of taking on an engagement. We will review ... http:/.../Research/ResearchHighlights/eCommerce/2000/10/research_notes/VN_EC_ESR_10_04_00_1.asp - 19k - 2000-10-04 Summary: Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists. However, Razorfish is developing niche expertise in thes

Gallup Organization

... gallup consultant, gallup consultant, gallup consultant gallup consulting, gallup consulting, gallup consulting gallup employee engagement, gallup employee ... http://directory.technologyevaluation.com/profile.aspx?vid=15573 - 5k

Case Study: Service Provider Xcelerate Speeds CommerceScout Along ...

by J. Diezemann ... that the two consultants who showed up on Steve Oakley's doorstep were the ones who he wanted on the team throughout CommerceScout's engagement with Xcelerate. ... http:/.../Research/ResearchHighlights/eCommerce/2000/06/research_notes/CS_EC_JGD_06_07_00_1.asp - 14k - 2000-06-07 Summary: B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business service provider Xcelerate, but they also helped CommerceScout define the business model and market opportunity.

Strategy: What Digital Business Service Providers Mean When They ...

by R. Krause ... This is not simply a question of increasing the revenue value of an engagement: it is also one that provides the tools and know-how needed to carry through an ... http:/.../Research/ResearchHighlights/eCommerce/2000/10/research_notes/TU_EC_ESR_10_03_00_1.asp - 24k - 2000-10-03 Summary: Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists. DBSP strategists take over where the traditional consult

e-Business Service Provider Evaluation & Selection

by R. Krause ... service comparisons depend on reference information provided by vendors and their clients, and are subject to value judgments and specific engagement situations ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/research_notes/EN_EC_ESR_08_10_00_1.asp - 51k - 2000-08-10 Summary: This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating s